![]() ![]() Users also regularly change IP addresses, use a proxy to mask their real IP address, or can use a VPN to share the same IP address with others. Some theories say you can track PDF documents by IP address, but that doesn’t mean much if you’re seeing an ISP with thousands of customers. It is useful to know where the PDF document is that is being tracked – this can give you a clue if it is being shared with others. Some systems such as Digify or DocSend, automaticaly remove tracking if you let users download or print documents. Users can share their login details with others, so you have no idea who you are really tracking. Secure data room systems that provide document tracking don’t really identify the user – they just identify a login. ![]() For mobile devices, people are generally relaxed about letting others use them, so you may not be tracking what you think. On a home PC or a laptop, it is whoever is using it, though you don’t know who is actually sitting in front of the screen (unless proctoring software is installed, which is used to prevent cheating in online exams, tests, and courses). Tracking PDF documents and identifying usersįinally, when tracking a PDF file, who is the recipient? Some PDF tracker products cannot be used in those environments. Plenty of institutions, such as banks, do not, as a matter of policy, allow PDF tracking of documents used internally. This does not apply to business users, but it may be a fine point. So you may have to set up a raft of policies and procedures before you can track PDF use. You also have to register what you will use the data for, and ask the consumer for their informed consent to track PDF opens, views and prints. In many countries, you must register what it is that you intend to collect if it relates to personal information – and in the EU the opinion is that anything linking a person to an IP address is personal data. Tracking a PDF document and privacy issues As a result, tracking PDF ebooks and magazines may not be such a good idea. Many people need offline access to documents, but a PDF tracker cannot see that. The technology used to track PDF opens needs to ‘phone home’ to tell you what is happening.įor a business proposition this could be a disaster. The first thing to understand when tracking PDF documents is that you are forcing recipients to always be online.
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